FAQ

You can use the “FPS x PromptPay QR payment” service at most of merchants accepting “FPS x PromptPay QR code” payments in Thailand, with a display of the below signage:

Simply scan the QR code provided by the merchant, and you will be notified for each transaction.

Scan the QR code provided by the merchant:

Step 1

You can tap "QR code scanner" icon on the Octopus App Main Page.

Step 2

Scan the QR code provided by the merchant.

(Please read and accept the Terms and Conditions before initiating the first payment.)

Step 3

Confirm the transaction amount.

Step 4

You can see the receipt after your payment is completed.

Payments made via the “FPS x PromptPay QR payment” will be deducted from your Octopus Wallet, which can be conveniently reloaded from bank account via Faster Payment System (FPS), by cash at all 7-Eleven stores, or from an Octopus card via a compatible NFC mobile device. To reload your Octopus Wallet, please refer to Adding Value to your Octopus Wallet.

The minimum transaction fee is HK$1.0. Users cannot amend the transaction limit.

In general, most Thailand merchants who accept PromptPay will accept “FPS x PromptPay QR payment” transactions. However, there are some conditions that may restrict payment, including but not limited to prohibited high-risk categories and merchants not accepting cross-border payments. Customer cannot bypass these restrictions.